![]() Here's the juicy shot you've been waiting for. With my pride still intact, I clicked to request a refund. I appreciate that one of the options wasn't "How on earth did you accidentally make 15 very precise storefront clicks followed by accidentally entering your PayPal credentials?" You can tell that Steam doesn't fully believe me though, because it asks again if I'm sure this isn't an embarrassing technical issue. Let's just say we purchased this by accident. While a refund is not listed on Steam's top level support page, subsequent pages are quick to suggest refunds as a resolution. The technical issue page also has a block at the top telling you that if nothing here will solve your problem you can request a refund. If you have a technical issue for example, you can click that option to get a list of links where help is available. Steam makes an honest effort to do some basic troubleshooting. Once it was added to my Library, I clicked on the entry and followed the Support link to this page. It cost me $4.99 USD and I paid entirely from my PayPal account. When I launched Steam there was a big banner explaining the refund program. ![]() I didn't want to cause grief for a smaller developer or new title. It was the first game I saw in the list of best sellers that was inexpensive, old, and provided by a major publisher. Last night I "accidentally" purchased Assassin's Creed III. Let's go through the new refund flow together. ![]() It would be prudent to know exactly what Steam added. This article was originally published on Andrew's personal blog. partner_paradox partner_squareenix Created with Sketch.Guest author Andrew Pellerano is an independent game designer and programmer who's done work for Kongregate, Zynga and is currently working on Puzzle Fuzz. partner_larian partner_obsidian Created with Sketch. partner_cdprojektred Created with Sketch. Going the extra mile partner_2k Created with Sketch. We’re a company of gamers and we build GOG.com as a platform we, as gamers, want to use - hence our unique approach to DRM, fair pricing all-around the globe, refunds program and more. An optional gaming client icon_section3-icon3 Created with Sketch. GOG Galaxy is the tailor-made optional client that won’t force you to anything, but is a convenient way to install & update games, and stay in touch with friends. Owning the things you buy icon_section3-icon2 Created with Sketch. Here, you don’t need to constantly prove you own the titles you paid for or be on-line to play single-player games. We don’t believe in controlling you and your games. Direct contact with GOG Team icon_section3-icon1 Created with Sketch. Have a question, need help or you just want to talk about great PC games? Tweet at us or drop us a message on Facebook, and we’ll get back to you. No risk, full refunds icon_section2-icon3 Created with Sketch. Feel safe about your purchases on GOG.com - get your money back if a game doesn’t work for you, cancel your pre- order anytime - no strings attached. Stellar support icon_section2-icon2 Created with Sketch. Our customer support team works in-house round-the-clock solving not only tech issues. We bring you the comfort in knowing that anytime you need help, we’re right here for you. Every game deserves to shine icon_section2-icon1 Created with Sketch. All GOG.com games receive a proper treatment from us, so you won’t miss on the great releases and awesome deals that are happening all the time. Upgrading classics for present-day icon_section1-icon5 Created with Sketch. Even if the game is older than you are, we test it thoroughly, fix all the bugs, and apply patches so it runs flawlessly on your next-gen PC and on modern OSs. Respecting game creators icon_section1-icon4 Created with Sketch. When you're with us, you can be sure that all games are legitimate, and your purchases support the creators directly. Feeding your inner collector icon_section1-icon3 Created with Sketch. Offering complete editions with as many as possible goodies is the GOG.com way - even if it means exploring our long forgotten basements and attics. A curated selection of games icon_section1-icon2 Created with Sketch. Every game is here because we chose it for you. From exceptional AAAs, unique indies to the best of classic gaming. GOG.com icon_section1-icon1 Created with Sketch.
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